Receipt Bank: Small changes for big results
Since 2010 Receipt Bank has been revolutionising accounting for small businesses. They were the first software company to automate the collection and data extraction of receipts and invoices.
Today their award winning technology is used globally by over 5,000 accounting and bookkeeping firms and tens of thousands of small businesses who use their tools to help automate their financial processes and strengthen their client relationships.
The Challenge
Receipt Bank had an overly-complex installation of Salesforce and a plethora of integrated 3rd party applications. The business was already an established global player and wanted to continue it’s impressive growth but needed to reinforce their Salesforce processes to allow this.
The Solution
- Art of Cloud worked closely with Receipt Bank’s internal team to assess the current health of the implementation and recommend changes in process where appropriate to help improve user experience to reduce the amount of day-to-day problems thrown up by the growing team
- Rolled out a customer retention process to better manage on-boarding and retention efforts across all clients
- Created a graphic representation of customer health which could be placed on all related customer records
- Implement FinancialForce Billing Central to improve visibility of contracts, billing and allow the Sales team to up-sell to their customers from within Salesforce without having to switch into a different system
The Results
- Reduced operational errors, queries and cases by 90%
- Real-time visibility into the health of a customer based on 6 key metrics increasing upsells and retention
- The Billing Central solution was fully integrated with all internal systems to provision Receipt Bank features once a sale was made. This provided a 75% Reduction in Sales Admin time.
"Over the past year we've worked with Michael and Ben from Art of Cloud closely on a number of projects.
These have ranged from new custom objects to improve customer retention, creation of Lightning components to provide enhanced account visualisation, the roll-out of a new company wide sales process and, more recently, working on integrating a new billing tool.
We've been very impressed with their approach to new projects and challenges.
In particular, Michael's extensive knowledge of both Salesforce and other integrated systems have been fundamental in our project to implement a new billing system. It's anticipated that the project will go live in September so we're very excited to see the impact that this critical system change will have on Receipt Bank and our ability to scale for the future."