Salesforce Community Cloud

Create stunning, responsive experiences that give every user a seat at the table

The need to create a beautiful, consistent customer experience that is customised for both users and stakeholders is vital. Not only does it show that you’re a company that takes the user experience seriously but, from a practical point of view, it helps to ensure your business is more efficient while still appearing helpful. With Salesforce Community Cloud and help from our expert consultants at Art of Cloud you’ll be sure to have a website, portal and forum that delivers a fantastic, worthwhile customer experience that not only looks great but actually helps the customer.

If you’re based in Leeds or anywhere else across the M62 Tech Corridor and want to get more out of your existing Salesforce Community Cloud, implement a new Community Cloud architecture or you need help with collaboration or customer self-service then please get in touch for a chat with the team here at Art of Cloud today. We’re looking forward to hearing about how we can unlock your business’s full potential.

What Is Community Cloud?

Designed by Salesforce, Community Cloud is a platform which is designed to connect and encourage real-time communication among company partners, customers and employees. For customers, the platform utilises its Chatter platform for instant messaging and screen sharing which allows users to help each other by sharing and exchanging information, it also features a ‘Buy’ button to enable eCommerce.

For partners and employees, they can use it in a variety of different ways from your standard workplace interactions between employees to HR and trouble-shooting. Say an employee was stuck on a problem and needed the help of a colleague, they could use Community Cloud to draw on the knowledge of someone in a role that could help them with their issue, regardless of where they are based, making it perfect for a mobile workforce. Managers can utilise this tool to communicate with fellow partners and third parties too.

All this is done through the creation of sites, portals and forums. Community Cloud is perfect for helping you create these sites while ensuring your branding is kept consistent. Select from a series of templates and before you know it you’ll have the site, portal or forum that you’re after.

For instance, you could create a Self Service Community page, similar to a forum, where you allow your customers to help each other by allowing them to post questions and answers to problems that they have come across while using your product or service. This kind of forum, where users share experiences and questions about relevant topics, reduces the time that your service team are spending on the phone or conversing with customers online about a problem they are having, this is known as increasing ‘case deflection’ and has been known to increase customer engagement. 

Another way you can use Community Cloud is by creating a personalised portal that allows customers to securely input sensitive data or information such as bank details. This kind of service opens up new revenue streams and sales channels and allows you to offer new products because you now have the facilities available to allow for secure payment on a range of devices. 

How Our Salesforce Certified Community Cloud Consultant Can Help You

These types of customer portals are fantastic and incredibly effective for a range of stakeholders from partners and employees to the customers themselves. However, to get the most out of them, a great deal of time and effort is needed to ensure they are optimised and working to improve self-service experiences and increase overall customer satisfaction. That’s where our Salesforce Certified Community Cloud Consultant’s come in. Our team will work hard to understand your business objectives and how those tie into this service. We then use bespoke solutions and draw on our experience to ensure that Community Cloud will help you reach those objectives and ensure it is an effective tool in your business’s arsenal.

Or, if you’re a business that already has this service installed, either on its own or as a wider inventory of Salesforce products, then our ‘Health Check’ service might be a more suitable solution for you. This service works like an MOT, sure your original Community Cloud setup might have been perfect 3 years ago but if it hasn’t been optimised, tweaked or even looked at since then, the chances of it being effective are slim. Our ‘Health Check’ team will go in and ensure whatever portals or processes you have, are brought up to date so they are back working for you once again.

Our Salesforce Consultants have over 40 certifications between them in a range of different disciplines across marketing, sales, service, consultancy as well as many more. This broad range of experience puts us in a fantastic position to help your business get the most out of Community Cloud or any of your other Salesforce products such as Service Cloud, Sales Cloud or Pardot.

Key Features Of Community Cloud

Build a community – From business integration, which allows you to mix data from already integrated systems to customisation and branding that can reflect your company. This service allows you to collaborate from several devices and create personalised experiences for customers by connecting them with their interests, needs and behaviours.

Increase customer connection – Help your customers help themselves with easy access to articles and FAQs. Customers can create cases within the community portal and these can be escalated if they remain unanswered, using powerful automation this service will ensure no customer is left with their questions or concerns unanswered.

Aid your partner’s sales – Connect directly with resellers and distributors to accelerate your sales process. Connect partners to product experts, track their performance and enjoy integration with third-party systems that will ensure consistent pricing and inventory across the board.

Enjoy newly empowered employees – Empower employees to help each other, share knowledge and increase company morale with the Chatter tool and allow them to create groups for discussions or upcoming activities.

Looking To Find Out More? Give Us A Call Today

If you want to enjoy greater collaboration and conversation across every facet of your business to reduce the time spent dealing with customers and improve your reputation as a brand that is all about community, you should consider giving our Salesforce certified Community Cloud consultant a call.

Our home is the great city of Leeds and while our Salesforce Consultants love working locally and helping businesses in the city centre and the surrounding areas, we have helped people across the UK, Europe and Worldwide such as the Sailors Children’s Society, Capitalise and Data Protection People as well as many others across the country. So, please don’t hesitate to get in touch with us to chat about Community Cloud – we’re looking forward to hearing about how we can unlock your business’s full potential.