Deliver faster, smarter service from the phone to the field on one platform.
Salesforce Field Service is (not surprisingly) a Field Service Management (FSM) tool that sits inside your existing Salesforce instance and allows you to deliver top-quality field service to your customers from anywhere in the world.
It helps your team efficiently manage essential work, even when they’re offline, with the Field Service mobile app. You can keep your mobile workers up to date on the latest policies and procedures with step-by-step instructions and safety checklists and also customize the app to improve first-time fix rates by attaching relevant specs, knowledge articles, timesheets, and inventory before workers enter a job site.
FSL gives you the ability to leverage automation to prioritize essential jobs — and save employees time — by intelligently assigning the right workers to the right projects based on skills, location, and business rules. This will allow your business to increase efficiency by giving dispatchers full visibility into the mobile workforce and every job on a single screen