Salesforce Support that keeps your business moving
We provide practical, ongoing support for the system that you and your team rely on every day. We fix anything that's getting in the way, improve elements that could work better and explain everything in a way which is easy to understand.
Expert help without long support desk wait times
The most effective Salesforce support team need to do more than just close tickets. It should keep your platform useful, relevant and reliable to ensure it evolves and grows with your businesses changing needs and requirements.
Art of Cloud provides ongoing Salesforce support for organisations that need dependable and reliable expertise but don’t need a full time in house admin. We pride ourselves on getting to know the people behind the systems of every organisation we work with, ensuring their priorities are met without the need to explain the same problem from the beginning every time.
Whether you need a quick fix, extra admin capacity or a steady stream of improvements, we promise you’ll get clear advice and practical work that has an impact.
What you can expect
A support relationship built around your business, not a queue of tickets
People who know your Salesforce org
You’ll be supported by genuine Salesforce experts who understand how your platform is configured and what your teams are trying to achieve. That context helps us solve issues faster and make better recommendations tailored to your business.
Fixes and Improvements
We can troubleshoot issues, adjust configuration, refine automation, improve reports and dashboards, support users and make sensible enhancements as your requirements develop.
Straightforward communication
No vague updates and no over complicated language. We listen to you, understand the issue, clearly explain the options before agreeing any next steps with you.
What can Salesforce support cover?
The exact service is shaped around your org and priorities, but can include support such as...
- Day to day Salesforce administration and user support
- Troubleshooting errors, failed automation and unexpected behaviour
- Reports, dashboards and management information
- Flows, approval processes, and other automation
- User access, imports, duplication management and general housekeeping
- Integrations and connected apps
- New feature guidance and training, release readiness and platform improvements
- Salesforce roadmap planning
How our Salesforce support works
1.
Understand: We learn how your business uses Salesforce, review the existing set up and agree the service outcomes that matter most to you
2.
Prioritise: Requests are logged, assessed and ordered against urgency, value, effort and risk.
3.
Resolve: We complete agreed work, test changes properly and keep you updated in plain terms, alongside access to your own customer portal dashboard
4.
Review: We review progress, usage and any backlog with you, then adjust priorities as your business changes
Still have questions?
Let’s answer them
What is the difference between Art of Cloud Salesforce support and Salesforce's own support?
Salesforce provides product level support for its technology and licences. Art of Cloud supports the way your individual Salesforce org is designed, configured and used. We can investigate your setup, make changes and help your users and processes work better.
Can we support a Salesforce org built by another partner?
100%. We regularly take on existing Salesforce orgs. We always start by understanding the configuration, documentation, current issues and business priorities before making material changes.
Can we outsource our Salesforce administration to you?
Absolutely. We can provide day-to-day administration, user support and continuous improvement, either as your main Salesforce resource or alongside an internal team.
Do we offer service levels and guaranteed response times?
We work with customers individually to establish and agree the support model, working hours, response targets and escalation route before the service begins. The right arrangement depends on the importance and complexity of your Salesforce environment.
Can support include development and integration work?
Often, yes. Smaller changes may fit within the ongoing service. Larger or more complex requirements can be scoped as a separate Salesforce project so the cost, risk and delivery plan stay clear.