A clearer sales process for a complex product catalogue

A tailored Sales Cloud implementation connected customer activity, stock tools and communications to improve accuracy and speed.
Client: Renewtech
Industry:
Services required: ,
Products required: Sales Cloud
Results: 200,000+ products supported by a scalable CRM

The Before

As Intelligent Servers grew, its existing CRM could not handle increasingly complex sales and customer needs. Customer activity lived in individual inboxes, reporting was unreliable and teams lacked visibility across data, suppliers and client conversations.

The After

We implemented Sales Cloud with sales processes for different channels, tailored layouts, automatic email capture and integrations to telephony, PDF generation and stock configuration tools. Dashboards and KPIs were designed around the way the team sells internationally.

The Results

The business gained more accurate data, better collaboration and far stronger reporting. Sales activity is connected automatically, users have a clearer experience and the platform can scale as Renew Tech expands products, teams and processes.

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