The Before
Multitone needed to extend Salesforce to a large mobile workforce across several regions. Scheduling, work orders, inventory, service territories and technician activity all had to be managed through a simple, reliable and consistent process.
The After
We designed and configured Service Cloud and Field Service around Multitone’s operation. The solution covers case and work-order management, skills-based scheduling, routing, territories, inventory, time entry, milestones, notifications and automatically generated service reports.
The Results
Dispatchers can allocate the right work to the right engineer in real time, and mobile teams have the information they need on the move. Leaders can monitor jobs, service levels and performance through one consistent global platform.
