Harnessing Agentforce to improve user power with AI
Jet2holidays, the UK’s largest tour operator, partnered with Art of Cloud to further empower its award-winning Trade Team in managing the company’s 3rd party independent travel agent partners.
Offering 2 to 5-star ATOL protected Package Holidays You Can Trust for a low £60 per person deposit, Jet2holidays wraps everything up with accommodation, return flights, transfers and a 22Kg baggage allowance.
Pairing an ambitious team with award winning AI power has lead to some incredible results which will continue to grow their business.
The Challenge
Within the 20 strong Jet2holidays’ Trade Team, its Field Sales Team had been using Salesforce for two years to track opportunities and leads within its travel agent partners but still spent large amounts of time when planning visits and meetings.
Commercial agreements were manually completed with partners, which was time consuming due to the large volume of partners the company works with. For Jet2holidays’ Operation Team, they were working using multiple systems, accessing limited information and following manual processes when resolving cases from travel agent partners. Due to the volume of these cases, trends could not be easily identified or used to improve processes.
It was clear there were some fantastic opportunities within Salesforce to streamline processes, improve efficiencies and provide Jet2holidays with one simple platform to up-skill its industry leading team.
The Solution
- Agentforce AI introduced for Sales and Service
- Service Cloud implementation for the Operation Team
- Salesforce maps for the Field Sales team
- DocuSign implementation to manage commercial agreements
The Results
- Admin time significantly reduced across the full Jet2holidays’ Trade Team
- In depth data provided trends now accessible at the click of a button
- A simple streamlined process when managing cases with reduced opportunity for error
- Better collaboration within the Jet2holidays’ Trade Team
