The Before
Jet2holidays’ Trade Team spent significant time planning field visits and completing commercial agreements manually.
Operations staff worked across multiple systems with limited information, and high case volumes made it difficult to spot recurring trends and improve service.
The After
We introduced Agentforce for sales and service, implemented Service Cloud for Operations, added Salesforce Maps for field planning and connected DocuSign for agreements.
The result is a simpler platform for partner visits, cases, commercial documents and insight.
The Results
Administration has fallen across the 20-person Trade Team, case handling is more consistent and less prone to error, and trends are available at the click of a button.
Better collaboration and higher output help Jet2holidays support its travel-agent partners more effectively.
1.
Mauris vel eleifend leo. Phasellus sed nibh vitae nulla blandit congue. Sed auctor condimentum libero, ac consectetur nisi convallis sit amet.
2.
Mauris vel eleifend leo. Phasellus sed nibh vitae nulla blandit congue. Sed auctor condimentum libero, ac consectetur nisi convallis sit amet.
3.
Mauris vel eleifend leo. Phasellus sed nibh vitae nulla blandit congue. Sed auctor condimentum libero, ac consectetur nisi convallis sit amet.
4.
Mauris vel eleifend leo. Phasellus sed nibh vitae nulla blandit congue. Sed auctor condimentum libero, ac consectetur nisi convallis sit amet.
5.
Mauris vel eleifend leo. Phasellus sed nibh vitae nulla blandit congue. Sed auctor condimentum libero, ac consectetur nisi convallis sit amet.
