IntechnologyWiFi: Lightning Upgrades for Lightning Growth
IntechnologyWiFi are a technology company at the heart of driving digital change and transformation in public and private sector organisations in towns and cities across the UK.
They act as an enabler and deploy the latest technology including ‘blanket’ public WiFi, Small Cells, Fibre, 5G ready networks and IoT solutions to provide organisations with the right digital infrastructure and a solid foundation of digital connectivity inside and out.
Their Digital Services and Connected City Platform helps local authorities and councils implement digital connectivity, promote digital inclusion and create digital services which improve the lives of residents, businesses and visitors.
Intechnology WiFi had purchased Salesforce over 5 years ago and although initially it was setup well, the business had changed and the system had not changed with it. Individuals that were well versed on the intricacies of the system had left the business and the responsibility of the system had been left with guys that didn’t have time to stay on top of all of the great benefits of Salesforce. As a result the business was paying a yearly subscription to a system that they didn’t know how to operate.
Refresher course on the capabilities of the platform
Configure existing functionality to encourage use in multiple departments
Overhaul of the Reporting and Dashboards
Internal branding exercise to increase use across the sales team
On-going support and regular visits to keep improving the skill level of key individuals
Individual department meetings to understand how Salesforce can be utilised for success in other functions
Increased Salesperson productivity and visibility
Better reporting on industry-specific KPI’s and creation of reports
Easy visibility of historic deals agreed with clients
Easy storage of contracts related to key accounts/departments
The team at Art of Cloud have been excellent throughout our initial project.
They have a superb approach to change management and have executed the configuration and training brilliantly. We are seeing the benefits already and look forward to seeing what Ben and his team can do for the rest of our business!
It’s been a pleasure working with you so far and long may it continue.